our charter

Here at Pronto Hire we focus on delivering the best rental experience possible. That means our team will work to exceed your expectations - every step of the way.

Our Charter guarantees the service you'll receive when you choose Pronto Hire as your equipment partners.

Our Service to Customers
We promise to provide the highest standard of courteous & efficient customer service at all times. Our team work toward these goals:

Quality
We will handle every order with diligence and present our hire equipment to standards, which meet or exceed recommendations set down by product manufacturers.

Trust
We will earn your trust by providing a professional service that can be relied upon.

Timeliness
We will meet our agreed deadlines.

Responsiveness
We will reply to your enquiries promptly, and concisely.

Empowerment

All team members have the ability to resolve any issues directly, and immediately.

Courtesy
We will respect you as a customer. We promise to listen, take action, and quickly rectify any mistake we have made.

This is the commitment we make to you as customers notwithstanding events beyond our control*

*Events beyond our control, such as machinery, or power outages may prevent us from maintaining these obligations. We will resume our obligations when the event beyond our control no longer prevents us from doing so

© 2003-2008 Pronto Hire Group Ltd. Products featured are indicative only and may feature optional equipment. As part of our continuous improvement policy we reserve the right to change specifications without notice. Please read our full terms of hire for rental conditions.
Pronto Hire Group Ltd, Centennial Business Park, 18 Centennial Highway, Ngauranga, Wellington, New Zealand, All rights reserved.

Our Service to Customers We promise to provide the highest standard of courteous & efficient customer service at all times. Our team work toward these goals:

Our Service to Customers
We promise to provide the highest standard of courteous & efficient customer service at all times. Our team work toward these goals: